We are the first to admit that there are no Internet
marketing geniuses behind the pages of this newsletter. We continue to learn
something new each and every day. But that's what is so exciting about it
-- each time we act on our newfound knowledge our online sales increase.
You should make an effort to do the same, and this week we're going to help
you do just that by sharing with you what we feel to be The Top 10 Internet
Marketing Blunders. Chances are you're making at least one of them, so you
may want to give the following some serious thought. Keep in mind that the
following really only applies if you are trying to run some sort of business
online, which most of us are. You can afford to make a few blunders with
a personal homepage, but if you're running a business online the following
"rules" are written in stone. Because the following are serious mistakes
which all detract from your bottom line, we're going to tell it like it
is at the risk of sounding elitist or egotistical. We don't want to offend
anyone, it's just that there are certain things that you really shouldn't
do. Here goes ...
Blunder #1: Using free or cheapo web hosting services.
Let's get one thing straight, you absolutely can not run a business web
site using a free web page such as those offered by Angelfire, Tripod,
GeoCities, HyperMart, FreeYellow, etc. No matter what you may think, it
just isn't going to work. As they say you get what you pay for. There
is no bigger turnoff than visiting a web site that is hosted on an obviously
overloaded web server. We won't mention any names, but a few of the free
services are just terrible. Your web site is the most important asset
you have, and it must give a good first impression. Besides, nothing is
really free anyway. When you get "free" web space you are normally required
to show the hosting company's banners and advertisements in prime locations
on your web site. This is absolutely insane if you really think about
it from a business standpoint. These days you can find a good web hosting
company that will provide what you need for as little as $20 a month.
Let's be real, if you aren't willing to spend $20 a month on a good web
host how serious can you be? Many good prospects are immediately turned
off by this blunder. And while we're on the subject of web hosting, be
sure to get your own domain name. Again, if you aren't willing to spend
$70 to claim your stake on the web ... what are your potential customers
going to think? Take your business seriously, or you will ultimately fail.
Blunder #2: Destroying your site with graphics, java, music, etc.
This has got to be the 2nd most offensive Internet marketing blunder.
If you are running a business online, your web site's most important job
is to sell your products and services. Anything that detracts from this
should be avoided like the plague. And we mean it, literally! Unless you
are a graphic designer, graphics that take forever to load are not going
to sell anything. And neither is java that crashes your visitor's browser.
Same thing for any but the most popular plug-ins. Sound or music clips
on your web site? Heck no! Unless you are selling CDs, sound does not
belong on a web site -- not yet anyway. Sure you can argue this, but the
bottom line is that it can cause your visitors problems. Fancy graphics,
java, plug-ins, sound files, etc. do nothing but make your pages take
forever to load. Don't take it from us, just look at any of the top 100
sites on the web. Heck, look at Yahoo which is undeniably the most popular
web site on the Internet. When was the last time you saw fancy java apps,
needed a plug-in, or heard music coming from Yahoo's web site?
Blunder #3: Not asking for, and acting on, visitor feedback.
This is another big one, and we can personally attest to the value of
asking for and acting on feedback. One thing that many people seem to
forget is that it's the prospect who has to like what they see -- and
not much else matters. Here's a real-world example. A while ago we launched
a web site, and initially use a frames-based layout. We were aware of
the potential problems, and spent lots of time tweaking it to be as browser-friendly
as possible. But after asking for feedback we discovered that many visitors
hated it. And the scary thing is that unless we asked for feedback we
probably never would have realized this. Everything looked and worked
well for us, but a significant number of our visitors had problems with
it. We redesigned the entire site and immediately our sales increased.
You will be literally amazed at the valuable feedback you will receive
if you just ask for it. Remember that your prospects are the ones buying
your products and services, and despite what you may think, the way they
perceive your site and your business is what counts.
Blunder #4: Wasting valuable time on unproductive activities.
As an Internet marketer your most valuable asset is time. And yes, time
is more valuable than money so spend yours wisely. Because your time is
a limited resource, you will need to learn to prioritize. There are certain
things that are more important than others. For example, consider the
amount of time you spend on various promotion and marketing activities.
Do you actually know which is most productive for you? If you don't you're
wasting precious time. Test all of your advertising and spend your time
appropriately. Search engines are another example. One of the biggest
myths that is circulating the web marketing community is that getting
a top 10 listing will make you an overnight success. Don't believe the
hype, and don't waste your time trying to get there. One of the most important
things you can ever do is to automate as much of your day-to-day activities
as possible. This includes order fulfillment as well. To succeed online
in a big way, you will need to spend most of your time advertising and
marketing your business.
Blunder #5: Not managing email communications efficiently.
Your email communication with prospects and customers will make or break
you. Since most of the time you will never get a chance to impress them
in person, you really need to learn how to use email to your advantage.
Much of it is common sense actually. Each and every day we receive emails
from people asking us to do business with them in one way or another,
and many of them look like they were written by a 10 year-old. Spelling
errors, grammar problems, poorly formatted and difficult to read ... you
name it. No one is perfect and we all make mistakes, but there is no excuse
for this. Get yourself a good email program, learn how to use it, and
spell-check all of your correspondence. You know what they say, you only
get one chance to make a first impression. For email we like Qualcom's
Eudora Pro, and if you're using your web browser for email now you really
need to check it out. Download a free demo at http://www.eudora.com --
it'll make your life a lot easier.
Blunder #6: Failing to create and build an opt-in mailing list. Red
flag! Alert! Serious blunder!
If you do not have a mailing list to keep in touch with your prospects
and customers, you are literally throwing money down the drain. If you
get nothing else out of this issue, trust us when we say that you need
one badly. People buy things they want from people they know and trust.
And there's no better way to get people to trust you than to show them
that you are good at what you do. Starting an email newsletter will allow
you to keep in touch with your audience and do just that. With it you
can keep them informed of site updates and new products. You'll never
have to worry about them forgetting you because your name will always
be in front of them. You can even sell advertising. But most importantly,
you will build trust and relationships. Think about it. If you wanted
to become a real estate investor, would you purchase a home-study course
from a door-to-door salesman or someone who had been sending you a free
newsletter for the past year? Starting an opt-in newsletter should be
a top priority!
Blunder #7: Ruining your reputation via inappropriate advertising.
>A list of Internet marketing blunders which didn't include spamming
just wouldn't be complete. Despite what you may have heard, there is no
better way to run your online business into the ground than the act of
sending unsolicited email. It is the ultimate blunder. If you have to
learn this the hard way than so be it, but don't say we didn't warn you.
For every spammer that is actually making any money, we can show you 10
responsible marketers who are making lots more. There is absolutely no
reason to spam. The same thing goes for posting ads in Usenet newsgroups
where they don't belong. Why hassle with the negative effects of these
questionable methods when there are so many ways to advertise online?
Forget morality issues, it just makes no business sense. The most important
asset you have as an Internet marketer is your reputation. And spamming
is about the fastest way possible to ruin it, short of blatantly ripping
people off. If you have any intentions of being around to realize long-term
profits, please don't spam.
Blunder #8: Forgetting that marketing is the key to your success.
Even if you have the greatest product in the world you will never sell
anything if you don't tell anyone about it. Without advertising there
will be no prospects, and without prospects there will be no sales. It
sounds like common sense, but it's also a common blunder. You only have
to do two things to be successful in business, and you only need to do
one of them on a regular basis. Can you guess what it is? If your online
endeavors are not as successful as you'd like them to be, do yourself
a big favor and return to the basics. First of all, you need to develop
a profitable business model. Until it has been proven that you have a
viable product or service and a method of selling it that turns a profit,
anything else is premature. Do not waste time and money promoting a dud,
testing is critical. Once you have determined that your business model
is sound you should concentrate most of your efforts on promoting it.
If you make $10 per sale, you simply need to find 100,000 customers to
make a million dollars. Marketing is the lifeblood of your business.
Blunder #9: Thinking you're going to get-rich-quick online.
Here's another blunder that isn't exactly limited to the Internet, but
it is just as dangerous as the others. If we had to pick just one, this
would probably be the number one cause of failure -- both online and in
the real world. Making money is easy, but you must work for it. A successful
online business isn't built overnight, it is the result of many late nights.
If anyone says that they can teach you to make a substantial amount of
money without hard work, run as far away as you possibly can. And be sure
to bring your checkbook with you. The get-rich-quick mentality seems to
be quite popular online. But the truth is, there really isn't a way for
the average person to do so. And getting caught up in the hype is only
going to delay true success. Save yourself lots of grief by accepting
the fact that there is no free lunch. We're still not sure why the get-rich-quick
mentality is so prevalent on the Internet, but we do know one thing. There
are no secrets, and there is nothing mystical about making money online.
With some hard work and a little perseverance, absolutely anyone can do
it.
Blunder #10: Not understanding the real power of the Internet.
The Internet is a communications tool. It was created for this purpose,
and you'll get the most out of it if you use it as such. There has never
been an easier or more cost-effective way for a business to reach its
target audience, and there never will be. So take full advantage of it.
Use the power of the Internet to reach millions of customers all over
the world. And then use it to provide them with the sort of customer service
that was impossible without it. Use the Internet to gather information,
research the competition, and network with others. There is a goldmine
of information and resources floating around in cyberspace, but you have
to know where to find it all. Learn how to use the search engines to easily
find almost anything you need and your productivity will skyrocket. This
tip alone is invaluable. In a nutshell, use the Internet to communicate
more effectively. Don't forget that business is about people, and that
the Internet is nothing more than a great way to interact with them. Don't
hide behind it, get involved and witness the way it changes the world
firsthand. There you have it, our Top 10 Internet Marketing Blunders.
Sure there are lots more, but these costly mistakes are common and they
provide a good starting point. If you steer clear of these Top 10 Blunders,
you are absolutely guaranteed to be more successful on the Internet.